TERMS & CONDITIONS
Terms and Conditions
Effective Date: Year 2024
Welcome to T&P Cebu Travel & Tours. These Terms and Conditions (“Terms”) govern your use of our services, including bookings, payments, cancellations, and refunds. By using our services, you agree to these Terms.
1. Bookings
1.1 Reservation Process:**
- To book a tour, customers must complete the booking form on our website or contact our customer service team.
- All bookings are subject to availability and are not confirmed until a booking confirmation email is sent by T&P Cebu Travel & Tours.
1.2 Information Accuracy:**
- Customers must provide accurate and complete information during the booking process. Any errors or omissions may result in the cancellation of the booking.
2. Payments
2.1 Payment Methods:**
- We accept various payment methods, including credit/debit cards, bank transfers, and other specified payment gateways.
- Full or partial payment may be required at the time of booking, as specified in the booking details.
2.2 Payment Schedule:**
- The payment schedule will be outlined in the booking confirmation. Failure to adhere to the payment schedule may result in the cancellation of the booking.
2.3 Security Deposits:**
- We may require a 50% security deposit to lock-in your booking. The details of such deposits will be provided at the time of booking.
3. Cancellations and Changes
3.1 Cancellation by Customer:**
- Customers may cancel their booking by contacting us directly. Cancellation requests must be made in writing (email or mail).
- Cancellation fees apply based on the proximity of the cancellation date to the tour departure date:
- More than 7 days before departure: 100% of the total booking amount
- 3-6 days before departure: 50% of the total booking amount
- Less than 72 hours before the tour: No refund
3.2 Changes by Customer:
- Changes to bookings (such as dates or tour details) may be requested. Approval of such changes is at the discretion of T&P Cebu Travel & Tours and may incur additional fees.
3.3 Cancellation by T&P Cebu Travel & Tours:
- We reserve the right to cancel or change tours due to unforeseen circumstances (e.g., weather conditions, safety concerns, low bookings). In such cases, customers will be offered an alternative tour or a full refund.
4. Refunds
4.1 Refund Process:
- Refunds will be processed within 15 business days of the cancellation confirmation.
- Refunds will be made using the original payment method unless otherwise agreed.
4.2 Non-Refundable Deposits:
- Certain deposits may be non-refundable, as specified in the booking terms.
5. Travel Insurance
5.1 Requirement:**
- We strongly recommend that customers purchase comprehensive travel insurance that covers cancellations, medical expenses, and other potential losses.
6. Customer Responsibilities
6.1 Travel Documents:
- Customers are responsible for ensuring they have valid passports, visas, and other necessary travel documents.
6.2 Health and Safety:
- Customers must inform us of any medical conditions or special requirements at the time of booking.
- Customers must comply with local laws and regulations during the tour.
7. Liability
7.1 Limitation of Liability:
- T&P Cebu Travel & Tours is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
7.2 Force Majeure:
- We are not responsible for any failure to perform our obligations due to events beyond our control (e.g., natural disasters, political instability).
8. Governing Law
These Terms are governed by and construed in accordance with the laws of Cebu City Department of Tourism. Any disputes arising from these Terms will be resolved in the courts of Cebu /city, Philippines.
9. Contact Us
If you have any questions or concerns about these Terms, please contact us at
T&P Cebu Travel & Tours
Ticgahon Bangkal , Lapu-lapu City Cebu
By booking a tour with T&P Cebu Travel & Tours, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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